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Q: What is the difference between Personal and Professional licenses?
A: Personal license is for personal & non-commercial use. If use Remotix for business or at work you need to obtain Professional license.
Q: What does license include?
A: Every license includes one year of free email support and one year maintenance period. During maintenance period you can upgrade to any major version for free.
Q: How long is my license valid?
A: Remotix for Mac is licensed via a perpetual license for the version purchased, with no annual or recurring fees required.
Q: How many licenses should I purchase for my company?
A: You should purchase as many professional licenses as many Authorized Users will use Remotix for Mac. Authorized user is the one running Remotix application on his/her machine, no matter the number of remote computers.
Q: What happens when my maintenance period expires?
A: First of all, you can still use Remotix, although it won't receive any further updates. You can renew your maintenance period at any time and receive the discount on the renewal before expiration. After expiration, you can purchase the maintenance period extension at a 30% discount.
Q: I’ve lost or haven’t received my license key, what should I do?
A: Please contact us at firstname.lastname@example.org, specifying the email and company you entered while purchasing and we’ll help.
Q: I have purchased Remotix 5 in the App Store. How do I upgrade to Remotix 6?
A: Currently, Remotix licensing works as following: each Remotix license includes one year of maintenance, starting with the date of initial purchase. While the maintenance is active, you can receive a free upgrade to the latest available major version. When the maintenance time expires, you can still use Remotix, but it won’t receive any further updates.
If you purchased Remotix in Mac App Store, it didn’t have an explicit license key, neither had it a maintenance time counter. We are not updating Remotix to v6 in the App Store, so you need to obtain a license key.
For the convenience of our users who purchased Remotix from the App Store, Remotix 6 comes with a built-in license converter. The converter requires both Remotix 6 and the App Store version of Remotix 5 to be installed on your Mac, so please keep both versions of Remotix on your Mac until the conversion is done.
To use it, go to Remotix > Convert License... in the menu. If you bought Remotix in the App Store within a year of the Remotix 6 release date, you’ll be provided with a free license key that will be valid for Remotix 6. If the purchase was made more than a year ago, you’ll have an opportunity to purchase a Remotix 6 license at the maintenance renewal price.