Support
Frequently Asked Questions
License & Purchasing
Q:
I bought your app from the Mac App Store but it still says it's unregistered.
А:
Most likely it's because you didn't remove the trial version of the app from your hard drive.
Q:
I’ve lost or haven’t received my license key, what should I do?
А:
If you purchased the app through the App Store then you don't need a license key.
If you are still receiving a nag window, maybe it's because you didn't remove the trial version of the app from your hard drive.
In any other case please contact us at
support@nulana.com and we’ll help you.
Q:
Are updates paid or free?
А:
All updates will be free.
Q:
I don't have Mac App Store on my Mac OS X. How can I buy your apps?
Q:
I bought your app through Plimus. How do I register it?
А:
Please follow these steps:
- Open the "Buy Now!" tab;
- Enter your e-mail in exactly the same case as you did while purchasing;
- Enter the 32-character license key from the purchase order;
- Press "Register" button.
Remotix for Mac
Remotix and Remotix RDP for iOS
Q:
What is the difference between Remotix and Remotix RDP?
А:
Both apps offer similar interface to control your computer remotely. They differ only in protocols used. To be compatible with Remotix or Remotix RDP you computer must run Mac OS X built-in VNC or Windows built-in RDP server respectively. You can also install third-party VNC server on Windows or Linux.
Q:
What is the difference between Remotix and Remotix Lite?
А:
Lite version has all the features of Remotix enabled, but it works perfectly only for one minute. After one minute has passed, different types of interference appears on the screen.
Q:
I downloaded Remotix and I cannot connect to my PC. I try to connect but it always "Time Out".
А:
Remotix is a VNC client and in order to be able to connect to your Mac or PC you need to perform certain actions on the corresponding Mac or PC. For Mac, you need to enable "Remote Management" or "Screen Sharing" in System Preferences, for Windows PC - you need to install either UltraVNC or TightVNC. Please consult Remotix' built-in help ("Help" button on the main screen"), which has detailed instructions on how to set up your PC/Mac.
Q:
When I try to access from my phone using 3G, it says that the connection has timed out, and I never get access.
А:
In order to access your Mac or PC using 3G you need either to have an external IP address your Mac/PC or set up port forwarding from your router to your Mac/PC 5900 port. Please refer to your router documentation on how to do this. After you set up forwarding, enter your router external IP address in Remotix and it will connect.
Q:
When trying to connect to my server the connection seems to time out and I get error 106.
А:
Error 106 means your server closes connection. This may happen due to buggy Mac OS X server implementations, especially on multiple monitor configurations. Please try to disable 'Server scaling' in Remotix - this could help.
Q:
Is it possible to change the background theme?
А:
Yes, it's possible. Connect to the server, go to Settings and select the background from the available options.
Q:
I can't connect my iPad to my MacBook pro with Lion OS. It keeps saying authentication failed.
А:
Please make sure you're entering the correct Mac OS X login and password if you've chosen "Mac OS X" authentication method. Alternatively, you can try "ask for observe" or "ask for control" options, which do not require entering login info, but ask the user behind the Mac to allow the corresponding connection.
Q:
Can Remotix be used to connect to a PC on a different network?
А:
All you need is to set up port forwarding on your router for port 5900, so your router with an external (internet) IP address would redirect connections on it's 5900 port to your machine. Just consult the documentation for your router on how to set up port forwarding and it will go. After you set up port forwarding, enter your router's external IP address in Remotix as the server address and it will connect.
Remotix and Remotix RDP for Android
Q:
What is the difference between Remotix and Remotix RDP?
А:
Both apps offer similar interface to control your computer remotely. They differ only in protocols used. To be compatible with Remotix or Remotix RDP you computer must run Mac OS X built-in VNC or Windows built-in RDP server respectively. You can also install third-party VNC server on Windows or Linux. Protocols in turn have their own features. For example - only RDP protocol can transmit sound and files between computer and Android device.
Q:
What is the difference between Remotix and Remotix Lite?
А:
Lite version has all the features of Remotix enabled, but it works perfectly only for one minute. After one minute has passed, different types of interference appears on the screen.
Q:
Can Remotix be used to connect to a PC on a different network?
А:
All you need is to set up port forwarding on your router, so your router with an external (internet) IP address would redirect connections on it's port (5900 for VNC and 3389 for RDP) to your machine. Just consult the documentation for your router on how to set up port forwarding and it will go. After you set up port forwarding, enter your router's external IP address in Remotix as the server address and it will connect.
Q:
Can I use external mouse/keyboard with Remotix?
А:
Yes, you can. Just plug in your device (Bluetooth/USB) and you'll be able to use left click, right click and scroll (depend of your Android version). You can also plug in a keyboard, but you'll probably need to specify the input type (hardware/software) in connection options (refer to Remotix built-in help).
Q:
Is it possible to change the background theme?
А:
Yes, it's possible. Connect to the server, go to Settings and select the background from the available options.
Q:
I installed Remotix and I cannot connect to my PC. I try to connect but it always "Time Out".
А:
In order to be able to connect to your computer you need to perform certain actions corresponding your operation system and protocol. Please consult Remotix' built-in help ("Help" button in main menu"), which has detailed instructions on how to access your PC/Mac via VNC/RDP.
Q:
When I try to access from my phone using 3G, it says that the connection has timed out, and I never get access.
А:
Answer on this question given above in section "Can Remotix be used to connect to a PC on a different network".
Q:
When trying to connect to my server the connection seems to time out and I get error 106.
А:
Error 106 means your server closes connection. This may happen due to buggy Mac OS X server implementations, especially on multiple monitor configurations. Please try to disable 'Server scaling' in Remotix - this could help.
Q:
I can't connect to my MacBook pro with Lion OS. It keeps saying authentication failed.
А:
Please make sure you're entering the correct Mac OS X login and password if you've chosen "Mac OS X" authentication method. Alternatively, you can try "ask for observe" or "ask for control" options, which do not require entering login info, but ask the user behind the Mac to allow the corresponding connection.
Flexiglass
Q:
Does Flexiglass always has to be open? Can I get rid of its icon in Dock and menubar?
А:
Flexiglass have to be running. But you can easily hide it from sight by disabling either dock or menubar icon. See the Preferences pane.
Note that if you disable both icons, the only way to get to Flexiglass preferences is to click on its icon in the Applications folder.
Q:
Since I installed Flexiglass neither Clone Stamp, nor Healing Brush Tools are working in Photoshop!
А:
That is because both Photoshop / Photoshop Elements and Flexiglass Window Mover use opt+click as a command and Flexiglass hijackes this event.
To avoid this, you can easily add any application to the Exceptions list of Flexiglass. Open Flexiglass preferences, then go to Window Mover pane and press Exceptions button.
The Exceptions sheet will appear. Then click [+] button and choose the application to add. The dropdown menu will show you a list of launched applications, or you can manually locate the application you want to add.
Q:
I can't make the Real Zoom or Real Close work. Any suggestions?
А:
Please make sure that you are using right click. Note that "ctrl+left click" may not work correctly.
Q:
Why doesn’t Flexiglass move more than one TextMate window?
А:
It’s because TextMate uses non-standard customized windows. We are working on this problem and will fix it in the future.
Q:
There seems to be an error when I switch from a user to another user on my Mac. It says "GetProcessForPID(192) returns -600"
А:
Unfortunately, Flexiglass does not support multi-user workflow.
Q:
In the Flexiglass settings I cannot activate the "Double-click to Zoom", because it is not clickable.
А:
Please go to the Dock/General pane in System Preferences and make sure that "Double click a window's title bar to minimize" option is unchecked.
Q:
I don't have Mac App Store on my Mac OS X. How can I buy Flexiglass?
Shortcuts
Q:
Can I share my shortcuts with other computers where I have Shortcuts?
А:
Shortcuts preferences are stored in ~/Library/Preferences/com.nulana.shortcuts.plist
To share your configuration with another computer, you need to copy this file to the same location on another Mac.
Q:
Is there any way to set mouse buttons as part of a Shortcut key?
А:
Unfortunately, there is no way to use mouse buttons as part of shortcuts in current version.
Q:
Can you assign a shortcut to create a new Note (Notes in Apple's Mail application)?
А:
Sure, you may use the built-in script editor for your task.
- Launch Shortcuts;
- Open AppleScript;
- Click the plus button;
- Enter the following code:
tell application "Mail"
activate
end tell
tell application "System Events"
delay 0.5
keystroke "n" using {command down, control down}
end tell
- Save the script;
- Create a shortcut for this script.
Q:
Can I assign a double tap of a key as a shortcut?
А:
No, you can't. Shortcuts app supports only key combinations.
Q:
I don't have Mac App Store on my Mac OS X. How can I buy Shortcuts?
А:
You can buy
Shortcuts through Plimus, Inc.
Launcher
Q:
How to add a specific search engine in the list of search engines?
А:
You can add any search engine using the “Open URL” command type.
Q:
I can't add new searches like Duckduckgo.com. How do I add custom searches?
А:
In order to create a new custom web search to Launcher commands list, please do the following:
- Open Launcher preferences and press [ + ] button in the left bottom corner
- Choose Open URL command type
- Type the search template to the URL or template field. It should be something like "http://duckduckgo.com/?q=$", where $ substitutes for the changeable part of the URL.
- Choose the command name and save it.
Q:
Can I add my own, custom actions?
А:
Yes. Go to the Launcher preferences, click on “+” button and set up your own command.
Q:
Can I add custom web searches?
А:
Yes. Select the "Open URL" action type while adding a new command and enter search template.
Please feel free to write us if you think that we forgot to add a very popular search engine. We will add it to the predefined search engines list.
Q:
Can I change location and size of the Launcher search bar?
А:
Yes. You can move and resize Launcher bar both as a usual window or by using Window Mover.
Q:
Can I calculate a square root with Launcher?
А:
Yes. You can use both √your_argument or sqrt(your_argument) in Launcher. Type “calc functions” in Launcher to see the list of all calculator commands.
NuKit
Q:
What happened to NuKit?
А:
NuKit is not supported anymore. If you want use the same functionality - please switch to Shortcuts, Launcher & Flexiglass. We'll provide you the free license to those if you send us the proof of NuKit purchase.
Have a question? Send it to us!
Your question was successfully sent to Nulana. We’ll get back to you soon!
